Uploading Files

This article was developed to describe the steps associated with uploading a file into the FORTH CRM.

This article includes the following topics:

• Overview
• Uploading a new file
• Adding an FTP server

Overview

The File & Media Library can be used to upload files into the CRM that can be added as attachments to emails and used as images on documents or email templates. 

NOTE: The upload limit in the Files tab is 100MB per individual file

Uploading a new file

1. From the Files tab, click Upload A New File.
   
   IMPORTANT: Files uploaded under this tab are publicly available. Do no upload private or confidential files.
   
   
2. Go to the "File Type" dropdown menu and select whether this will be a Document, Image, Miscellaneous, or Video file. Then select the file you wish to upload from your local storage by clicking the Choose File button.
3. Here is a breakdown of the options available to you on this page:

• FTP Server: Select the FTP server to save data to.
  *Default is set at the CRM Public URL server, accessible by anyone on the network.  Generally, you will only see files you have uploaded as options within your account, but we do not recommend putting any client-sensitive data on this server.  If your company maintains a private FTP Server and wants to use it within the CRM, please go to the following location: Files Tab>Servers (Navigation Bar), and enter the server info there to enable the ability to upload information.
• File Type: The file type chosen for an uploaded file can affect where it is available within CRM.
  • Document - Files will be available as attachments to emails.
  • Image - Files can be used as graphics for documents and email templates.
  • Misc. - Files will be available as attachments for email templates.
  • Video - Media can be used in email templates.
• Browse for the file - Click the browse button to locate a file you wish to upload to your hard drive.
• Name/ Alias of File - This allows you to rename the file as you wish it to appear within CRM.
• Add Another - This will expand another row to add more than one file at a time.

NOTE
Once you select the file, the system will automatically transfer the file name to the "Name / Alias of File" field, you can rename if you wish. 

       4.   To add another file to upload, click the "Add Another" button at the bottom right of the page (see the red highlighted area in the image above). Once you have selected the file (or files) to upload, click Upload from the navigation bar to place the file on an FTP Server.

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Adding an FTP server

You can also set up a location under the Files tab to upload files to a private FTP server that you have established outside of the CRM.

1. From the Files tab, click Servers.
   
2. The FTP Servers page opens.
3. Enter the information in each field shown as required. 
4. When finished, click Save Connection in the Navigation Bar (see the red highlight in the image above).

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