How to Convert Settlements to Direct Pay

This article addresses how to convert existing settlements to Direct Pay. This includes recently created settlements set up as a different payment method or settlement payments that are appended to an existing settlement program.

This article is organized into two sections:

• How to Access
• How to Use

How to Access

1. From the Client Dashboard, click Enrollment from within the Navigation Bar. (see image below)

Also, you can locate the contact in the Enrollments tab, and click the green arrow.

2. Click Adjust Payments.

How to Use

1. Navigate to the Settlement Payments tab on this page (third tab as shown below).
   

2. Click the Payment Method checkbox 
3. Select Direct Pay from the Payment Method dropdown menu (see red highlighted box in the image above). 
4. Click the Direct Payee dropdown menu to select the direct payee you prefer.
   
5. Once you select a Direct Payee, the Bank Name will automatically be provided.
   
6. Click the checkbox next to Creditor Ref # and provide that number in the Creditor Ref # field (e.g., the specific account number for the creditor).
7. Add any additional information you need in the Memo for Creditor field and click to activate its checkbox.
8. Click the checkbox next to Your Ref # and provide that number (not the creditor reference number) in the the Your Ref # field.
9. Click Save Changes in the navigation bar at the top of the page to save your changes.

Verifying and Updating Settlements

• Verification: Once an offer is accepted, transactions will be marked as "Direct Pay," and the selected payee will appear on the enrollment details page.
• Adjustments: If an incorrect payee was selected, you can navigate to "Adjust Payments," select the transactions, update the payment method and payee, re-enter the correct reference number, and save the changes.

To view a video of this process, click here: https://drive.google.com/file/d/18AhN1q5K5Byj2THJdwIf8BaTNZHglzyB/view

The portion for adjusting settlements for direct pay starts around the two-minute mark. Contact us at support@setforth.com if you have any questions about this process.