|Doc. Number||Article Title||Effective Date||Version|
|FHC-XX||NewLine Loan Integration||February 10, 2023||1.0|
This article was developed to describe the credit/finance integration for NewLine Loan. This article is broken down into the following sections:
- Qualifications for Submission to NewLine Loans
- Activating this Integration
- Submit Loan Application
NewLine Loan offers debt settlement program loans for consolidating debt. With this new integration, NewLine is now a program option available to clients to pay off their debt. The NewLine integration is used after a client has already been enrolled in a program and wants a loan to pay off that program.
NOTE: This feature relies on the Forth client being enrolled in the NewLine Loan program (confirm with Forth Sales if you have any questions).
Qualifications for Submission to NewLine Loan
To submit to NewLine Loan, the following information must be available:
First and Last Name,
Date of Birth (DOB),
Balance in Escrow Account,
FICO Score Saved (This field in the CRM is automatically filled when the contact has their credit pulled via the various credit pull integrations we have).
Activating this Integration
To learn more about activation, features, and pricing, please contact Sales@setforth.com or call (630) 394-6260.
Submit Loan Application
Use of the NewLine Loan integration begins by logging in to the CRM and going to the “Contact” tab. From here, either create a new contact or search for an existing user by entering the User’s ID in the Search field at the top left of the screen. Once you select the contact, click on the “Loans” tab. You should see “New Line Loan” and a “Submit Pre-Approval Application” button next to it (see below).
Once you click the “Submit Pre-approval Application” button, a pop-up screen appears (see below).
Confirm that all information listed is accurate, and if you wish to submit co-borrower information click the checkbox at the bottom left of the page. At this stage, the user is requesting NewLine Loan to act on this request for pre-qualification. Once they have, the user will be notified and NewLine Loan will update the status to “Pre-Qualified”.
Criteria for Clients
A customer has to meet a certain set of criteria to submit from this page. The conditions used by NewLine Loan are summarized below:
Six Consecutive Monthly Payments must have cleared
All debts must have “settled” status within the CRM
The loan state must be one of the following: `MA`, `MD`, `AL`, `AZ`, `AR`, `CA`, `DE`, `FL`, `ID`, `IN`, `KY`, `MI`, `MO`, `MT`, `NV`, `NJ`, `OK`, `PA`, `SD`, `TN`, `TX`, `UT`, `NY`, `IA`
Borrower SSN number must be in ‘999-99-9999’ format
The Start Date must not be empty
When one of the above conditions is not met, display the error message “Cannot Submit: REASON”
The reason is tied to the condition not being met
If the client qualifies (i.e., all required conditions listed above were met), If accepted, the Loans Tab in the menu bar will reflect the application being reviewed (see below). the client will see an active green “Submit” button to submit their application.
The client will then see an active green “Submit” button to submit their application. The client also has the option to cancel the application by clicking the “Cancel” button at the bottom of the pop-up page. Initiate the final request by clicking the green “Submit” button.
NOTE: All debts need to be settled in the CRM before approval.
An error message is received if all debts are not settled. A notification will then appear at the bottom of the page, whether accepted or not. If not, the Loans tab within the Client Dashboard will reflect the denial (see below).
In addition, the submittal being accepted is recorded in the contact’s “History Tab” (see below).
Article Version History:
|Basic||10/14/2022||Initial Release with updated screenshots and steps clarified.|
|0.1||11/02/2022||Minor Update - added header and version control footer, and added a clarifying statement in the "Activating this Integration" section.|
|0.2||01/20/2023||Replaced company references with Forth for rebranding.|
|1.0||02/10/2023||Eliminated extraneous language to improve understanding.|