Client Centricity 

Michael has had many areas of focus, but one of his first initiatives was identifying opportunities to enable an improved client experience. This has manifested itself in shifting the focus to a more client centric model that we refer to as "Client Centricity".

The client centric approach will continue to be a driving force not only in the way we serve our clients but in our company culture as a whole. First and foremost, Client Centricity is more than an organizational structure. Client Centricity is a culture of placing the client experience at the forefront of everything we do. It requires teams to function in a trusted cross-functional manner with one singular goal: “Deliver the best client experience possible.” Michael Duckett, President

DebtPayPro has spent several months developing a client-centric business model to improve our relationship with our clients. Each company has been assigned an account manager with its own support team. You should have recently received an email informing you who your account manager is and that they will be contacting you very soon to introduce themselves, explain how the new model impacts your business, and to get to know your company’s needs.

Once you meet your account manager, you will be able to contact a support team that has been assigned to work with your company. The account managers and support staff will have extensive knowledge about the history of your company, how it uses the software, and who you are.

In addition, the account manager will review your company’s unique system configuration, issues you may be having using the system, and will put together custom solutions to help make your business run smoother and meet your CRM needs.