This month's edition highlights changes focused on making your sales and servicing operations more streamlined and cost-efficient. For a comprehensive view of all the new features released, click the link at the end of this document. Get ready to elevate your journey with Forth!

What's New (12)
What's Improved (2)
- Apply Settlement Percentage Based On Debt Type on Enrollment Details View
- Forth Credit Updates

What's New (12)

Cancel Page Refund Reason and Update to Show Fees and Final Refund Amount

This new feature updates the Cancel Page and Graduate function for Forth Pay consumers. Now, the Cancellation Reason appears, and depending on the subtype picked, the disbursement fee and refund amount are updated accordingly. An error will be displayed when the Debt Relief Service Provider (DRSP) saves and the amount is more than the refund amount.

Automatically Generated Check Numbers

This new feature installed an automated system for generating unique check numbers for Check-by-Phone / Remotely Created Checks (RCC) payments. It is now required that all DRSPs utilize the new step. Mitigating any issues arising from duplicate check numbers and erroneous return payments is essential. When settlement offers reach the "completed" and "accepted" status with the transaction type "Check by Phone," the system auto-generates a 10-digit unique ID for each transaction. The last two digits will be incremental numbers ranging from 00 to 99 for each payment within the term.

NOTE: Please stress the importance of using individual check numbers to your creditors.

Update Edit Enrollment Plan w/Dynamic Debt Values and Update Debt Type Page

This new feature enhanced our Enrollment Plan functionality by now being able to define Performance Fees and Settlement rates for System and Custom Debt Types, ensuring each plan perfectly aligns with your client’s needs. Second, the new "Custom" option in the "Fee Type" dropdown menu allows you to inherit fee percentages directly from the Debt Type settings for each debt in the enrollment plan, as well as set fallback values in the “Amount” field when a value doesn't exist for the debt type.

Inherit Fee/Settlement Percentages from Debt Type on Settlement Negotiator UI

This new feature allows a settlement fee to be prepopulated utilizing the debt type associated with the debt enrolled in the program (if the fee type = Custom Debt Percent) or the enrollment plan performance fee rate.

Add functionality to the REST API page to edit the description fields for existing API keys.

This new feature introduces a Description-editing functionality for API Key records. This occurs via the "Description" field within the API Credentials Management page. NOTE: Previously saved descriptions can be overwritten.

Compensation Template Defaults

This new feature added a notification pop-up to warn users when they switch to a plan where the previously saved comp template is unavailable. This feature will prevent users from modifying the comp template unintentionally when switching to a new plan.

Alert users in Settlements Module Schedule Builder when settlement payments are pushed past 30 days

This new feature to Forth Pay enhances the Settlement Scheduler. We added the capability for the system to identify and alert the DSRP when a weekend or banking holiday would cause the adjusted transaction date to extend beyond a 30-day payment interval. Upon receiving the alert, the DSRP must adjust the payment schedule to ensure the interval between settlement payments does not exceed 30 days, potentially voiding the settlement.

Duplicate Existing Trigger

This new feature allows users to duplicate and save an existing trigger. This was enabled by creating a new "Save As New" button.

Trigger ID in User Interface

This new feature creates a new column on the Triggers page to display the Trigger ID number. In addition, a new title bar section is now located above the list of triggers. It includes the following fields in the below order from left to right: ID, Title, Event Name, Status, and Last Run.

Add "Debt Type" Column to the Not Enrolled Debts Table

This new feature allows users to view the types of debts listed in the Not Enrolled Debts table via a new "Debt Type" column.

Pull Full SSN from SW API Response

Sometimes, DSRPs submit clients to FORTH Credit without the SSN, as Spinwheel supports SSN-less credit pulls. The SSN, however, will appear on the Spinwheel response as it's retrieved from the bureaus. With this new feature, we now capture the SSN from the Spinwheel response and store it in the SSN field for that consumer within FORTH. This provides a convenient way to securely capture the SSN without asking the consumer.

Microsoft Entra/Azure Active Directory Single Sign-On Integration

With this new feature, Microsoft Azure Entra / AD is now included with our Single Sign-On (SSO) system.

What's Improved (2)

Apply Settlement Percentage Based On Debt Type on Enrollment Details View

With this update, the Forth system now allows the prepopulating of a settlement percentage based on the debt type directly from the Enrollment Details page. Each debt in the program has an associated settlement rate defined in the Settings Debt Types table. If a custom rate is not provided, the settlement rate on the enrollment plan is used.

Forth Credit Updates

This improvement to the credit re-pull experience utilizes the Refresh User workflow now available from Spinwheel, a more scalable and reliable solution than what is currently in place. No more deleting a user and re-initiating the credit pull from scratch! The user interface has been updated to include a "Refresh Credit Data" option within the credit pull dropdown menu for Forth Credit that populates for clients with their initial KBA or Identity connect flows completed.

API Enhancements

To learn about the latest updates to the Forth API, click HERE:

To access other monthly release notes, click Here.

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