How to Reset a Client

This article describes the steps to take to reset a client within the FORTH CRM. The Reset Client tool provides system users with the ability to de-enroll client files, as well as delete or clear transactions listed in the enrollment plan.

How to Access

1. Log in to the FORTH CRM.
2. Click the Enrollments tab. 
3. Select an enrolled customer from the Enrolled Customer table by clicking the small green arrow to the far right of the row. 
4. Select Reset Client from the Navigation Bar (see the image below).

How to Use

A Reset Client Popup opens, providing you with specific options to perform. The options are described in detail after the image shown below.

• De-Enroll: (Not available for Debt Settlement File Type) This will revert the contact file to pre-enrollment. This should generally only be used if a mistake is made on a contact file during enrollment, and you must start over. If a contact wants to discontinue their enrollment in your program, use the Cancel Program function.
• All Cancelled Transactions: Removes all Cancelled transactions from the contact's enrollment schedule.
• Custom Schedule: Removes all custom-added transactions from the contact's enrollment schedule.
• Delete Inactive Transactions: Removes all inactive transactions from the contact's enrollment schedule.
• Delete Past Open Transactions: Removes any "Open" transactions past their process date from the contact's enrollment schedule.

Once you make your selection(s), click Reset Client.

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