How to Use the Client Balance Forecaster

We developed this article to describe the Client Balance Forecaster function within the Forth system. This function is available for accounts that use ForthPay, GCS, and/or CFT.  It is organized into the following sections:

• Overview
• Accessing the Forecaster
• Forecaster Use

Overview

The Client Balance Forecaster can be made available to multiple user roles, allowing them to assist clients with adding, editing, and deleting drafts without jeopardizing current settlements.

If the simulated changes are favorable, the user can seamlessly apply them to the client's live payment schedule. Using this enhanced Forecaster eliminates the need for users to manually calculate the impact of changing or editing a payment date on the rest of their payment schedule.

NOTE: The Forecaster button is only available if the contact gateway is Forth Pay and the CBF-enabled Forth CRM setting is on (see image below).

Accessing the Forecaster

First, navigate to your client's Enrollment Details page and click the Forecast option (see the red highlighted area below).

You will then be welcomed by a visual representation of the client's anticipated available balance throughout their program.

Below the graph is a table where users can toggle between viewing their Whole Schedule (Default) or their Client Debits transactions. This is done by clicking the two buttons highlighted by the red arrow on the top left of the first image below.

Forecaster Use

To access the Forecaster simulation tools, click Edit in the top right of the Transactions table.

NOTE: At this point, the options at the top of the table have changed.

Now, the user can modify the value of any Client Debit by clicking on its "Process Date" or "Amount.”

In this example, we are changing the second-row’s dollar amount from $1,855.42.00 to $2,855.42 (see image below).

When you finish editing one or both of these values, DO NOT use your numeric keypad’s Enter key - instead, click Enter (or "Return"), or click off the textbox.

Any modified transaction will display as Yellow (see example above).

The forecasting graph positioned shown above now shows two lines. The red line represents the original schedule's balance, while the green line (see the red arrow above) represents the simulated balance.

If a simulated change results in a negative balance at any point, a Red pop-up will appear in the upper right of the screen, announcing the negative balance amount (see example below).

In addition, the green graph line will also be displayed in red for any points where it would have a negative balance (see the area highlighted by a red arrow in the image below).

Click Undo above the table (see image below) to undo a change. Likewise, you can "Redo" the last "Undo" if needed.

NOTE: You may modify multiple transactions in the same simulation.

Users can select View Change Logs to see what changes have been made in the simulation (see image below).

Additionally, you can add new debits to your client’s program. To do so, click Add Client Debit highlighted below, and an "Add Client Debit" popup will open for to add a new debit (see image below). Click Save Client Debit at the bottom of this popup when ready to add this new debit.

When you and your client are satisfied with the results, click Apply to push the simulated values to the Live scheduler (see the left-most red box in the image below). If you change your mind about making any changes, you can instead click Cancel" and the simulation will revert to before it began (see the red box on the right in the image below).

Upon selecting "Apply," a confirmation pop-up appears to confirm that you want to change the payment schedule. The pop-up alerts you that after pressing "Yes", the changes can not be reverted; it also provides the date and dollar amount when the client balance goes negative (see example popup in the image below).

If you click Ok to continue, the new changes will be showcased in the client's payment schedule, and all transaction modifications will also appear on the Client's Dashboard under the History Nested Tab (i.e., subtab).

NOTE: If a client’s balance becomes negative, the system will help you determine the amount they need to deposit to restore a positive balance.

Please see our Forecaster video link for a more comprehensive view of this feature.

Should you have any questions or require assistance, contact us at support@setforth.com.

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