What to Know about System Performance and Usage Reporting

This article describes how to search for System Performance information and System Usage reporting within the FORTH CRM. It is broken down into the following sections:

• How to Use
  • System Performance
  • System Usage Reporting
    • User Usage
    • User Logins
    • Page Views
  • Billing Policy

How to Use

System Performance

The FORTH CRM is a web-hosted system, meaning we maintain the server and software directly. Since this is a shared system, there may be times when the software functions more slowly than others. We closely watch the system's overall performance and do everything we can to optimize it as needed, including upgrades to hardware and the platform.

Also, the system may slow down depending on the data you are pulling, for example, a report with many columns and rows of data. Please be patient.

The system may also have brief periods of slowed performance when performing a backup.  This occurs every four (4) hours and takes roughly four (4) minutes to occur. During this time, the system may have periods of lag.

Supported Browsers

We recommend using the following browsers to run the FORTH CRM system.

• Firefox
• Chrome
• Safari

We do not use or recommend using Internet Explorer with our software.  If you are using Internet Explorer and experiencing issues, please utilize one of the browsers listed above.

System Usage Reporting

1. Log in to the CRM and click the Admin tab. 
2. Click on Usage from the navigation bar (see red highlight below).

User Usage

The User Usage tab (panel) allows Admins to view the number of users' Logins in the Forth system.

Admins can create report details regarding usage via Company, date ranges, or a canned reporting range selector system. The range selector system allows for quick reporting via a dropdown menu. The options available via the Range Selector are shown in the image below: 

Additionally, reports can be exported in .CSV format for use in spreadsheet applications such as Microsoft Excel or Google Sheets. This can be done by clicking Export to CSV under the Company dropdown menu.

User Logins 

The User Logins panel captures and stores the IP addresses of users when a login to the Forth system occurs. A dynamic and robust reporting capability is also available in this panel. Additionally, reports can be exported in .CSV format for use in spreadsheet applications such as Microsoft Excel or Google Sheets.

Page Views

The Page Views panel depicts pages viewed inside the FORTH system by users. The interface illustrates the Page Title, User, and Company and a timestamp for all users. Dynamic reporting is also available from this panel. Additionally, reports can be exported in CSV format for use in spreadsheet applications such as Microsoft Excel or Google Sheets.

Billing Policy

You can view FORTH's Billing Policy by clicking the Billing Policy tab inside the Usage page of your FORTH CRM account.

The Billing Policy for FORTH appears in a popup:

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