| Doc. Number | Article Title | Effective Date | Version |
| FHC-XX | Tags | January 15, 2025 | 2.3 |
This article was developed to describe the use of Tags in the Forth system.
Tags (AKA: Replaceables, Merge Fields, etc.) are used to automatically populate information from the CRM into Email and Document Templates. Below is a list of the commonly used Tags available as well as their description.
Additional industry-specific Tags can be located in the following articles:
NOTES
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| Assigned User Information (populates information about a user assigned to a contact) | |
| {ASSIGNED_TO} | Assigned User's Full Name |
| {ASSIGNED_TO_USERNAME} | Assigned User's Username |
| {ASSIGNED_TO_SIGNATURE} | Assigned User's Email Signature |
| {ASSIGNED_TO_PHONE} | Assigned User's Phone Number |
| {ASSIGNED_TO_EXT} | Assigned User's Phone Number Extension |
| {ASSIGNED_TO_EMAIL} | Populates the Assigned User's Email Address |
| {ASSIGNED_TO_FAX} | Assigned User's Fax |
| {ASSUF1} | Tag for Userfield 1 (Edit User Page) |
| {ASSUF2} | Tag for Userfield 2 (Edit User Page) |
| {ASSUF3} | Tag for Userfield 3 (Edit User Page) |
| {ASSUF4} | Tag for Userfield 4 (Edit User Page) |
| {ASSUF5} | Tag for Userfield 5 (Edit User Page) |
| {ASSUF6} | Tag for Userfield 6 (Edit User Page) |
| Bank Account Information (Bank Account tab of the Client Dashboard) | |
| {NAMEONACCT} | Name of Account Holder |
| {BANKNAME} | Name of Bank |
| {BANKADDRESS} | Bank Address Information |
| {BANKCITY} | Bank City |
| {BANKSTATE} | Bank State |
| {BANKZIP} | Bank Zip |
| {BANKPHONE} | Bank Phone Number |
| {FORM_BANKING} | Used to Collect and Store Detailed Banking data |
| {ACCTTYPE} | Checking or Savings |
| {ACCOUNTNUM} | Full Account Number |
| {ROUTINGNUM} | Full Routing Number |
| {ACCOUNTNUM_ENC} | Encrypted Account Number |
| {ROUTINGNUM_ENC} | Encrypted Routing Number |
| {DPG_ACR_NOACH} | Forth's Account Closure Request |
| {FORTH_ACR_SPANISH} | Account Closure and Balance Refund/Transfer Request (in Spanish) |
| Company Information | |
| Used to populate information for the company the User generating the template is part of: | |
| {USER_COMPANYNAME} | User's Company Name |
| {USER_COMPANYADDRESS} | User's Company Address |
| {USER_COMPANYADDRESS2} | User's Company Address 2 |
| {USER_COMPANYCITY} | User's Company City |
| {USER_COMPANYSTATE} | User's Company State |
| {USER_COMPANYZIP} | User's Company Zip |
| {USER_COMPANYFULLADDRESS} | User's Company Full Address (populated in a single string) |
| {USER_COMPANYPHONE} | User's Company Phone |
| {USER_COMPANYPHONE2} | User's Company Phone 2 |
| {USER_COMPANYFAX} | User's Company Fax |
| {USER_COMPANYEMAIL} | User's Company Email |
| {USER_COMPANYCODE} | User's Company Code |
| {USER_COMPANYDOMAIN} | User's Company Domain |
| {USER_COMPANYADD1} | User's Company Additional Field 1 |
| {USER_COMPANYADD2} | User's Company Additional Field 2 |
| {USER_COMPANYADD3} | User's Company Additional Field 3 |
| {USER_COMPANYADD4} | User's Company Additional Field 4 |
| {USER_COMPANYADD5} | User's Company Additional Field 5 |
| {USER_COMPANYADD6} | User's Company Additional Field 6 |
| Used to populate the information for the company the contact is assigned to: | |
| {CLIENT_COMPANYNAME} | Assigned Company's Name |
| {CLIENT_COMPANYADDRESS} | Assigned Company's Address |
| {CLIENT_COMPANYADDRESS2} | Assigned Company's Address 2 |
| {CLIENT_COMPANYCITY} | Assigned Company's City |
| {CLIENT_COMPANYSTATE} | Assigned Company's State |
| {CLIENT_COMPANYZIP} | Assigned Company's Zip |
| {CLIENT_COMPANYPHONE} | Assigned Company's Phone |
| {CLIENT_COMPANYPHONE2} | Assigned Company's Phone 2 |
| {CLIENT_COMPANYFAX} | Assigned Company's Fax |
| {CLIENT_COMPANYEMAIL} | Assigned Company's Email |
| {CLIENT_COMPANYCODE} | Assigned Company's Code |
| {CLIENT_COMPANYDOMAIN} | Assigned Company's Domain |
| {CLIENT_COMPANYADD1} | Assigned Company's Additional Field 1 |
| {CLIENT_COMPANYADD2} | Assigned Company's Additional Field 2 |
| {CLIENT_COMPANYADD3} | Assigned Company's Additional Field 3 |
| {CLIENT_ACCOUNTEXEC} | Assigned Company's Additional Account Executive |
|
{CLIENT_COMPANYLOGO}
|
Assigned Company's Logo |
| Company Userfield Tags | |
| Userfield Tags 1-6 (Replace '1' with numbers 2-6 to populate the remaining fields. Ex. {USER_COMPANYADD2}, {USER_COMPANYADD2}...) | |
| {USER_COMPANYADD1} | USER being the company the person that is generating the document |
| {USER_COMPANYADD1} | COMPANY being the company the contact record is assigned to |
| Consumer Credit Reporting Agency Challenge Tags | |
| Challenge tags create a table with columns for the creditor, acct number, challenge reason, and action requested. | |
| {EXPERIAN_CHALLENGE} | |
| {EQUIFAX_CHALLENGE} | |
| {TRANSUNION_CHALLENGE} | |
| Contact IDs *For Co-Applicant add "CO" to the beginning of each. Ex. {COID} |
|
| {ID} | Contact ID (Ex. XXX1234) |
| {CUSTOMERID} | Contact ID with Account Prefix (Ex. ABC-XXX1234) |
| {EXTERNALID} | Can be used to save an alternative ID for the contact. |
| Contact Information *For Co-Applicant add "CO" to the beginning of each. Ex. {COFULLNAME} |
|
| {FULLNAME} | Full Name |
| {FIRSTNAME} | First Name |
| {LASTNAME} | Last Name |
| {MIDDLENAME} | Middle Name |
| {FIRSTMIDDLELAST} | Full name including middle name |
| {COMPANY} | Contact Company Name / Business Name |
| {BUSINESSNAME} | Contact Company Name / Business Name |
| {TITLE} | Title |
| {PHONE} | Home Phone |
| {HOMEPHONE_AREA} | Home Phone Area Code |
| {HOMEPHONE_PRE} | Home Phone Prefix |
| {HOMEPHONE_SUFF} | Home Phone Suffix |
| {PHONE2} | Work Phone |
| {WORKPHONE_AREA} | Work Phone Area Code |
| {WORKPHONE_PRE} | Work Phone Prefix |
| {WORKPHONE_SUFF} | Work Phone Suffix |
| {PHONE3} | Full Cell Phone |
| {CELLPHONE_AREA} | Cell Phone Area Code |
| {CELLPHONE_PRE} | Cell Phone Prefix |
| {CELLPHONE_SUFF} | Cell Phone Suffix |
| {EMAIL} | E-Mail Address |
| {EMAIL2} | Secondary email address - usually the work email |
| {FAX} | Fax |
| {FULLADDRESS} | Full Address |
| {ADDRESS} | Street Address |
| {ADDRESS2} | Suite, Apt, or Other Address Information |
| {CITY} | City |
| {STATE} | State Abbreviation |
| {COUNTRY} | Country |
| {STATEFULL} | State Full Spelling |
| {PROVINCE} | Canadian Province Abbreviated |
| {PROVINCEFULL} | Canadian Province Full Spelling |
| {ZIP} | Zip |
| {POSTAL_CODE} | Postal Code (Canadian) |
| {SSN} | Social Security Number |
| {ENCSSN} | Social Security Number Encrypted |
| {SSN1} {SSN2} {SSN3} {SSN4} {SSN5} {SSN6} {SSN7} {SSN8} {SSN9} |
Each is the individual digit from the contact's SSN |
| {SIN} | Social Insurance Number |
| {ENCSIN} | Social Insurance Number Encrypted |
| {DOB} | Date of Birth |
| Creditor Tags (Used to populate information when generating a document for an individual debt) | |
| {CREDITOR_NAME} | Creditor Name |
| {CREDITOR_ADDRESS} | Creditor Address 1 and Address 2 |
| {CREDITOR_ADDRESS2} | Creditor Address 2 only |
| {CREDITOR_CITY} | Creditor City |
| {CREDITOR_STATE} | Creditor State |
| {CREDITOR_ZIP} | Creditor Zip |
| {CREDITOR_FAX} | Creditor Fax |
| {CREDITOR_PHONE} | Creditor Phone Number |
| {CREDITOR_PAYMENT_HISTORY} | Displays Payment History for Payouts made to Creditors. *Debt Management File Type |
| {CREDITORLISTEXTENROLLED} | Displays only the following columns in the order as specified:
Creditor, Debt Type, Account Number, Whose Debt, and Debt Balance (Current Amount) for Enrolled Debts only |
| {COLLECTION_ACCTNUM} | Collection Agency Account Number |
| {COLLECTION_NAME} | Collection Agency Name |
| {COLLECTION_ADDRESS} | Collection Agency Address |
| {COLLECTION_ADDRESS2} | Collection Agency Address 2 only |
| {COLLECTION_CITY} | Collection Agency City |
| {COLLECTION_STATE} | Collection Agency State |
| {COLLECTION_ZIP} | Collection Agency Zip |
| {COLLECTION_PHONE} | Collection Agency Phone Number |
| {COLLECTION_PHONE2} | Collection Agency Phone 2 only |
| {COLLECTION_FAX} | Collection Agency Fax Number |
| Creditor Tags (replace 'X' with debt number, in order as listed under the Debts tab on the Client Dashboard. Ex: {C1_AMT}) | |
| {CX_NAME} | Original Creditor Name |
| {CX_TYPE} | Creditor Type |
| {CX_ADDRESS} | Creditor Address |
| {CX_ADDRESS2} | Creditor Address 2 Only |
| {CX_CITY} | Creditor City |
| {CX_STATE} | Creditor State |
| {CX_ZIP} | Creditor Zip Code |
| {CX_EMAIL} | Creditor E-Mail Address |
| {CX_FAX} | Creditor Fax Number |
| {CX_COLLECTION_NAME} | Collection / Debt Buyer Name |
| {CX_COLLECTION_ACCT} | Collection / Debt Buyer Account Number |
| {CX_COLLECTION_ADDRESS} | Collection / Debt Buyer Address |
| {CX_COLLECTION_ADDRESS2} | Collection / Debt Buyer Address 2 Only |
| {CX_COLLECTION_CITY} | Collection / Debt Buyer City |
| {CX_COLLECTION_STATE} | Collection / Debt Buyer State |
| {CX_COLLECTION_ZIP} | Collection / Debt Buyer Zip Code |
| {CX_COLLECTION_PHONE} | Collection / Debt Buyer Phone Number |
| {CX_COLLECTION_EMAIL} | Collection / Debt Buyer E-Mail Address |
| {CX_COLLECTION_FAX} | Collection / Debt Buyer Fax Number |
| {CX_ID} | Retrieves the Debt ID Number |
| {CX_ACCT} | Account # |
| {CX_ENCACCT} | Encrypted Account # |
| {CX_RATE} | Current Interest Rate |
| {CX_NEWRATE} | Negotiated Interest Rate |
| {CX_AMT} | Current Debt amount |
| {CX_ORIGINAL_AMT} | Original Debt Amount |
| {CX_HOLDER} | Whose Debt |
| {CX_MONTHSBEHIND} | Months Behind |
| {CX_CURRENTPMT} | Current Payment Amount |
| {CX_SETT} | Scheduled Settlement Payment |
| {CX_SETTFEE} | Fee for settlement set when setting up settlement payments |
| {CX_PAYTOSETT} | Number of debits until there will be enough savings to make a settlement offer omitting other possible settlement payments |
| {CX_TRANSFER} | Is this a Debt Balance Transfer? Yes or No? |
| {CX_HEAVY} | Is there a heavy usage of debt? Yes or No? |
| {CX_ADVANCE} | The dollar amount of advance |
| {CX_CHALLENGE} | Populates the dispute reason on a specific debt. |
| {CX_ACTION} | Populates the dispute action/description on a specific debt. |
| {CX_SUMMONS} | Has Summons / Judgement |
| {CX_SUMMONSDATE} | Summons Date |
| {CX_LOANCODE} | Student Loan Debt DOE Loan Code *Student Loan File Type Only |
| {CX_NOTES} | Notes from the debt |
| {CX_IS_SETTLED} | Yes/No if the debt is settled |
| {CX_OPENED_DATE} | Generates the Account Opened date of debt, when pulled from a credit report. |
| {CX_CRED_LIMIT} | Generates credit limit information for a debt. It generates the value for the creditor in the Xth position on the contact's debts. |
| {CX_FEEX_PERCENT} | Displays the percentage rate of the fee. |
| {CX-FEEX_AMOUNT} | Displays the per-payment amount for the fee. |
| Credit Card Information (Credit Card tab of the Client Dashboard) | |
| NOTE: For compliance and security reasons, CC info will be encrypted on Email Templates | |
| {CC_NAME} | Card Holder |
| {CC_ADDRESS} | Billing Address |
| {CC_ADDRESS2} | Billing Address 2 |
| {CC_CITY} | Billing City |
| {CC_STATE} | Billing State |
| {CC_ZIP} | Billing Zip |
| {CC_FULLADDRESS} | Full Billing Address |
| {CC_NUM} | Encrypted CC Number (**** **** **** 1234) |
| {CC_NUMFULL} | Full CC Number |
| {CC_EXP} | Full Expiration Date |
| {CC_EXP_MO} | Expiration Date Month |
| {CC_EXP_YR} | Expiration Date Year |
| {CC_CVV} | CVV Security Code |
| {CC_TYPE} | Type (Visa, Mastercard, American Express, Discover) |
| {CC_DEBITCREDIT} | Credit or Debit |
|
{CC_ISSUER}
|
CC Issuer |
|
{FORM_CREDIT}
|
Collects and Stores detailed credit card data. |
| Credit/Finance integration Tags | |
| The following tags will populate credit information from the most recent credit pull | |
| (COCREDITSCORE} | Credit Score for Co-Applicants |
| {CREDITSCORE} | Credit Score |
| {CREDIT_SCOREFACTORS} | Score Factors (**MCR, Credmo, and TCF only) |
| {CREDIT_UTILIZATION} | Credit Utilization (**MCL and Credmo only) |
| {CREDIT_TOTALLIABILITY} | ** MCL only |
| Credit Repair Tags (Location: Accounts tab within the Client Dashboard) | |
| Replace 'X' with the row number of the Debt. Debts are listed under the Debts tab on the Client Dashboard. Ex: {C1_CHALLENGE} | |
| {CX_CHALLENGE} | Populates the dispute reason on a specific debt. Must replace X with the Debt row number. |
| {CX_ACTION} | Populates the dispute action/description on a specific debt. Must replace X with the Debt row number. |
| {DEBT_CHALLENGE_REASON} | Populates the dispute reason. Must select a debt when generating the document. |
| {DEBT_CHALLENGE_ACTION} | Populates the dispute action/description. Must select a debt when generating the document. |
| Custom Debt Field Tags (NOTE: Your account will have unique Custom Debt Fields not listed here. Use the instructions below to find the correct tag format.) | |
| The formatting for Custom Debt Fields tags is {DEBTCF_XXX_XXX}. Letters should be capitalized, spaces are replaced with an underscore and special characters are removed. Examples below: | |
| {DEBTCF_MONTHLY_SETTLEMENT_PAYMENT} | Monthly Settlement Payment |
| {DEBTCF_SETTLEMENT_NOTES} | Settlement Notes |
| {DEBTCF_CASE} | Case # |
| {DEBTCF_HARDSHIP} | Hardship? |
| Note: Custom field tags are case-sensitive. | |
| {CF:Name of the Field} | Displays the data of the custom field |
| {CCF:Name of the Field} | Displays the data of the co-applicant for the custom field |
| Debt Information | |
| {DEBT_AMOUNT} | Current Amount |
| {DEBT_ORIGINAL} | Original Amount |
| {DEBT_ACCOUNTNUM} | Account Number |
| {DEBT_SETTLEAMT} | Settle Amount |
| {DEBT_CURRENTPMT} | Current Payment |
| {DEBT_START_DATE} | Date the debt began |
| {DEBT_VALID_DATE} | Date the debt is valid |
| {DEBT_WHOS} | Whose debt |
| {DEBT_ATTN} | Attention |
| {DEBT_ADDRESS} | Address |
| {DEBT_ADDRESS2} | Address 2 |
| {DEBT_CITY} | City |
| {DEBT_STATE} | State |
| {DEBT_ZIP} | Zip |
| {DEBT_PHONE} | Phone Number |
| {DEBT_FAX} | Fax Number |
| {DEBT_POA_SENT_DATE} | POA Sent Date |
| {DEBT_COURTDATE} | Court Date |
| {DEBT_DISCDATE} | Discovery Date |
| {DEBT_ANSWDATE} | Answer Date |
| {DEBT_SERVDATE} | Service Date |
| {DEBT_PAPERWORK_RECEIVED_DATE} | Paperwork Received Date |
| {DEBT_JUDGEDATE} | Judgment Date |
| {DEBT_CHARGEOFFDATE} | Charge Off Date |
| {DEBT_CRED_LIMIT} | Generates credit limit information for a specific debt selected. |
| Debt Information | |
| {MonthlyPayment} | Average Monthly Payment (estimated by calculating balance/term) |
| {TOTALDEBT} | Total of active debts under the 'Debts' tab on the client dashboard |
| {TOTALDEBT_RAW} | Raw total of active debts under the 'Debts' tab on the client dashboard |
| {TOTAL_CURRENT_DEBT_PAYMENTS} | The sum of Current Payments for all debts |
| {NUMDEBTS} | Number of Enrolled Debts located under the Client Dashboard Debts Tab |
| {AVG_RATE} | Average Rate of Debt |
| {NUM_SUMMONS} | Number of Debts with a Summons Scheduled |
| {NUM_DEFAULTED} | Number of Defaulted Debts |
| {TOTAL_OUT} | Total sum amount of credit/fee for "outgoing" transactions. These transaction types are: ACH Credit / Fee, Client Refund, FORTH Custodial Fee, Settlement Payment, Disbursement Fee, Trust Deposit, Earned Performance Fee, Transaction Fee, FORTH Reimbursement, FORTH Transaction Fee, Advance Recoup, CFT Fee, IOLTA Credit, IOLTA Adjustment, Grouped Check, Adjustment, RAM Fee |
| {TOTAL_DEFAULTED} | Total amount defaulted |
| {PayeeTotal} | The sum of debt payments owed by a particular payee |
| {PayeePaid} | Amount of debt payments made by a particular payee |
| {PayeeBalance} | The balance owed on a debt by a particular payee |
| {SETTLEMENT_OFFER_INDIVIDUAL} | A table with the number of payments, the amount of each payment, the remaining balance after each payment, and the date each payment will be paid. |
| {NUM_ACCOUNTS_SETTLED} | Returns the number of settled debts a contact has. |
| {UNSETTLED_DEBT} | Unsettled Debt |
| {FIRST_PAYMENT_STATUS} | First Payment Transaction Status |
| {SECOND_PAYMENT_STATUS} | Second Payment Transaction Status |
| {THIRD_PAYMENT_STATUS} | Third Payment Transaction Status |
| {FOURTH_PAYMENT_STATUS} | Fourth Payment Transaction Status |
| {LAST_PAYMENT_STATUS} | Last Payment Transaction Status |
| Delete Tags | |
| Delete tags populate a table with type/category and description. There are 18 tags in total, one for each credit reporting agency and challenge category. | |
| {EXPERIAN_DEL_ADDRESS} | Experian, Address |
| {EXPERIAN_DEL_SSNDOB} | Experian, SSN / DOB |
| {EXPERIAN_DEL_NAMES} | Experian, Names |
| {EXPERIAN_DEL_INQUIRY} | Experian, Inquiry |
| {EXPERIAN_DEL_LATES} | Experian, Late Payments |
| {EXPERIAN_DEL_COLLECTIONS} | Experian, Collections, and Accounts |
| {EQUIFAX_DEL_ADDRESS} | Equifax, Address |
| {EQUIFAX_DEL_SSNDOB} | Equifax, SSN / DOB |
| {EQUIFAX_DEL_NAMES} | Equifax, Names |
| {EQUIFAX_DEL_INQUIRY} | Equifax, Inquiry |
| {EQUIFAX_DEL_LATES} | Equifax, Late Payments |
| {EQUIFAX_DEL_COLLECTIONS} | Equifax, Collections, and Accounts |
| {TRANSUNION_DEL_ADDRESS} | Transunion, Address |
| {TRANSUNION_DEL_SSNDOB} | Transunion, SSN / DOB |
| {TRANSUNION_DEL_NAMES} | Transunion, Names |
| {TRANSUNION_DEL_INQUIRY} | Transunion, Inquiry |
| {TRANSUNION_DEL_LATES} | Transunion, Late Payments |
| {TRANSUNION_DEL_COLLECTIONS} | Transunion, Collections, and Accounts |
| Enrollment Plan Information (Replace the 'X' with the numbered Fee you want information to populate for. Ex. {FEE1_NAME}, {FEE2_NAME}, {FEE3_NAME}...) | |
| {FEEX_ACTIVE} | Populate whether the Fee is active or inactive |
| {FEEX_NAME} | Fee as labeled on the enrollment plan |
| {FEEX_PERCENT} | Fee Percentage (if based on the percentage of debt) |
| {FEEX_TOTAL} | Total amount charged from fee |
| {FEEX_VAL} | Pulls the value selection for whatever is input for Fee X (Ex. If Fee X is 20%, this tag would show 20) |
| {FEEX_DISCOUNT} | Total discount applied |
| {FEEX_AMOUNT} | The amount charged in a single payment |
| {FEEX_LENGTH} | Number of Payments of Fee |
| {FEEX_START_DATE} | Date the first payment of a Fee occurs on. |
| {FEEX_ENDS} | Date the last payment for the Fee |
| {FEEX_WEIGHT} | If Fee X is weighted, this tag shows the weighted percentage. |
| {FEEX_WEIGHTMO} | The number of months the fee is weighted for |
| {FEEX_METHOD} | Payment Method for Fee (CC or ACH) |
| {EnrollmentFee} | Fee Charged to Participate in an Enrollment Plan |
| {SecondPaymentDate} | Date a second Service Fee payment is made |
| {MonthlyPaymentDate} | Date the Monthly Service Fee is made |
| {MonthlyServiceFee} | The service fee charged monthly for Enrollment Plan |
| {TimeInProgram} | The total length of the Enrollment Plan |
| {EstProgramCost} | Estimated Total Cost of Enrollment Plan |
| {ProgramCost} | Total Cost of Enrollment Plan |
| {StartDate} | Recurring Start Date of the Enrollment Plan |
| {PROGRAM_NAME} | Name of Enrollment Plan |
| Event Information | |
| NOTE: "{NEXTEVENT}" tags will not work via the "Event Scheduled" Email Trigger | |
| {NEXTEVENT_LOCATION} | Populates the next scheduled Event's location |
| {NEXTEVENT_DATETIME} | Populates the next scheduled Event's start date and time |
| {NEXTEVENT_EVENTTYPE} | Populates the Event type |
| {NEXTEVENT_ASSIGNEDTO} | Populate the name of the user assigned to the Event |
| "Event Scheduled" Email Trigger Tags: | |
| {EVENTTITLE} | Populates the Event title |
| {EVENTTYPE} | Populates the Event type |
| {EVENTDATE} | Populates the Event date |
| {EVENTTIME} | Populates the Event time |
| {EVENTDATETIME} | Populates the Event date and time |
| {EVENTLOCATION} | Populates the Event location |
| {EVENTDESC} | Populates the Event description |
| General Purpose Tags | |
| {FILETYPE} | Contact's File-Type (Debt Settlement, Student Loans, Credit Repair...) |
| {NOTE} | Displays the note. (This tag only populates when triggered from the "Note Deleted" or "Note Created" Email Triggers) |
| {LASTNOTE} | Populates the last note made on the Client Dashboard |
| {ALLNOTES} | Populates all notes made on the Client Dashboard |
| {ALLHISTORY} | Populates a table with the History Notes from the Client Dashboard |
| {DATE} | Date the Document was Generated |
| {MONTH} | Month of Date the Document was Generated |
| {DAY} | Day of Date Document was Generated |
| {YEAR} | Year Document was Generated Date |
| {URL} | Web Address (will be hyperlinked on Client Dashboard) |
| {DASHBOARD_URL} | Generates a link to the Client Dashboard |
| {COMMENTS} | Populates information saved on the system field "Comments" |
| {CONTACT_STATUS} | Workflow Status |
| {CONTACT_STAGE} | Workflow Stage |
| {ENROLLED_DATE} | Date the client was Enrolled |
| {GRADUATED_DATE} | Date Client was Graduated |
| {CREATED_DATE} | Date the Contact was Created |
| {CAMPAIGN} | Campaign Contact is Assigned To |
| {DATASOURCE} | Data Source Contact Was Created From |
| {GATEWAY} | Payment Gateway from Enrollment Details |
| {GATEWAY_ID} | Payment Gateway ID Number from Enrollment Details |
| {GCS_ID} | GCS ID number linked to the ForthCRM contact |
| {COMPANYLOGO} | Populates the logo for the company from the company setup page (typically the same logo as displayed in CRM while logged in) |
| {INPUT} | This tag will allow the e-signer to input data during the signing |
| {TIME_IN_STAGE} | Amount of time a Client is in its current stage |
| {TIME_IN_STATUS} | Amount of time a Client is in its current status |
| If Statement Tag Formatting and Examples | |
| {if '{CF:Favorite Color}' = 'Red'}X{endif} | Populates "X" if the Favorite Color field is Red |
| {if '{CF:Favorite Color}' != 'Red'}X{endif} | Populates "X" if the Favorite Color field isn't Red |
| {if '{CF:Hardship Description}' ~= 'medical'}X{endif} | Populates "X" if the Hardship Description field includes the word medical |
| {if '{CF:Hardship Description}' ~== 'Medical'}X{endif} | Populates "X" if the Hardship Description field includes the word Medical (Case Sensitive) |
| {if '{CF:Hardship Description}' !~= 'medical'}X{endif} | Populates "X" if the Hardship Description field doesn't include the word medical |
| {if '{NUMDEBTS}' > '13'}14{endif} | Populates "14" if the number of enrolled debts is greater than 13 |
| {if '{NUMDEBTS}' < '13'}12{endif} | Populates "12" if the number of enrolled debts is less than 13 |
| {if '{CF:Holiday}' = 'Yes' && '{CF:Business Day}' = 'Yes'}X{endif} | Populates "X" if the Holiday field is Yes and the Business Day field is Yes |
| {if '{CF:Holiday}' = 'Yes' || '{CF:Business Day}' = 'Yes'}X{endif} | Populates "X" if the Holiday field is Yes or the Business Day field is Yes |
| {if '{CF:Favorite Color}' = 'Red'}X{else}Y{endif} | Populates "X" if the Favorite Color field is Red, else populates "Y" |
| Payment Information (Replace 'X' with payment number. Ex. {PM1}, {PM2}...) | |
| {PMX} | Payment Amount (before the client is enrolled in the program, based on enrollment schedule) |
| {PMX_DATE} | Payment Date |
| {PMX_SAVINGS} | Amount of Payment going to savings |
| {PMX_FEEX} | Amount of Payment from Fee X |
| Payment Returned Trigger Tags | |
| {PAYMENT_AMOUNT} | Payment Amount |
| {RETURN_DATE} | Payment Return Date |
| {RETURN_REASON} | Return Reason |
| Payment Schedule Tables (These tags will populate a table of information) | |
| {PaySchedule} | Payment Schedule that is displayed on the saved Enrollment Plan |
| {DraftSchedule} | Payment Schedule as it is displayed on the Enrollment Plan (ACH Debits only) |
| {DebitSchedule} | Payment Schedule as it is displayed on the Enrollment Details page (ACH Debits only) |
| {CCSchedule} | Payment Schedule as it is displayed on the Enrollment Details page (Credit Card only) |
| {TRANS_LEDGER_ALL} | Full Transaction Schedule |
| Secondary Assignment - Company Type | |
| For the assigned Company Type you will want to use the following format: {ASSIGNED_COMPANYTYPE_NAME} |
|
| Examples tags: | |
| {ASSIGNED_LAWFIRM_NAME} | Company Name |
| {ASSIGNED_LAWFIRM_LOGO} | Company Logo |
| {ASSIGNED_LAWFIRM_ADDRESS} | Company Address |
| {ASSIGNED_LAWFIRM_ADDRESS2} | Company Address 2 |
| {ASSIGNED_LAWFIRM_CITY} | Company City |
| {ASSIGNED_LAWFIRM_STATE} | Company State |
| {ASSIGNED_LAWFIRM_ZIP} | Company Zip |
| {ASSIGNED_LAWFIRM_PHONE} | Company Phone |
| {ASSIGNED_LAWFIRM_PHONE2} | Company Phone 2 |
| {ASSIGNED_LAWFIRM_FAX} | Company Fax |
| {ASSIGNED_LAWFIRM_EMAIL} | Company Email |
| Secondary Assignment - Role Tags | |
| For the assigned Role you will want to use the following format: {ROLE_NAME_OF_ROLE**} |
|
| Examples: | |
| {ROLE_SALES} | Tag used when the user role is labeled "Sales" |
| {ROLE_SUPER_ADMIN} | Tag used when the user role is labeled "Super Admin" |
| Role Information - (Replace "X" with the name of the Role) | |
| {ROLE_X} | Full Name of the Secondarily Assigned User |
| {ROLE_X_EMAIL} | Email address of the Secondarily Assigned User |
| {ROLE_X_FAX} | Fax number of the Secondarily Assigned User |
| {ROLE_X_PHONE} | Phone number of the Secondarily Assigned User |
| {ROLE_X_SIGNATURE} | Signature of the Secondarily Assigned User |
| {ROLE_X_UF1} | Userfield 1 of the Secondarily Assigned User |
| {ROLE_X_UF2} | Userfield 2 of the Secondarily Assigned User |
| {ROLE_X_UF3} | Userfield 3 of the Secondarily Assigned User |
| {ROLE_X_UF4} | Userfield 4 of the Secondarily Assigned User |
| {ROLE_X_UF5} | Userfield 5 of the Secondarily Assigned User |
| {ROLE_X_UF6} | Userfield 6 of the Secondarily Assigned User |
| Settlement Information | |
| {EstPayout} | The estimated total savings required to settle all debts |
| {EstSettlement} | The estimated percentage saved per enrolled debt (EX: 40.00%) |
| {EstSavings} | The estimated dollar value a client should expect to save on their debt settlement program. |
| {MonthlySavings} | The average amount going to savings every month |
| {MonthlyDeduction} | The average amount being deducted every month |
| {EnrollPeriod} | The time period that enrollment is effective. |
| {EnrollPercent} | |
| {STATE_ATTORNEY} | Assigned Attorney |
| {DEBT_SETTLE_FEE} | Settlement Fee of the Debt chosen when generating a document. |
| {CreditorList} | List of Creditors from the Contact's Debts |
| {CreditorListEnc} | Same as {CreditorList} but account numbers will be encrypted |
| {CreditorListString} | Will populate a string of the creditor names |
| {SettlementDollars} | Amount going towards settlement |
| {SETTLEMENT_COMMITMENT} | Amount displayed in Sett Commit |
| {SETTLEMENT_REPORT} | Displays a table of debts and information regarding the status of their settlements |
| {SETTLEMENT_REPORT_FINAL} | Displays a table of debts and information regarding the status of their settlements after completion. |
| {SETTLEMENT_SUMMARY} | * Will work in email templates, and it will display all settlements for that contact. To have it display a single settlement, generate a document, selecting the specific debt, with the tag. |
| {TBL_DEBITS_CLEARED} | Displays a table of cleared debits into the account. |
| {TBL_FEES_CLEARED} | Displays a table of cleared fees that have left the account. |
| {TBL_SETTLEMENTS_CLEARED} | Displays a table of cleared settlement payments that have left the account. |
| * To display information a settlement offer's Creditor, Original Debt Amount, Balance at Settlement, Settlement Amount, Debt Reduction %, and Total Savings, use the {SETTLEMENT_SUMMARY} tag. To display the payment schedule for a settlement, use the {SETTLEMENT_OFFER_INDIVIDUAL} tag. To display both sets of information, simply add both tags in the same document. | |
| Settlement Offer Tags | |
| Replace 'X' with the Settlement Offer number, in order as listed under the Debts tab on the Client Dashboard. Ex: {C1_SETTLEMENT_ID} | |
| {CX_SETTLEMENT_ID} | Settlement ID |
| {CX_SETTLED_DATE} | Settlement Date |
| {CX_SETTLED_AMOUNT} | Settlement Amount |
| {CX_SETTLEMENT_OFFER_STATUS} | Settlement Offer Status |
| SMS Tags | |
| The following tags can be used in conjunction with the "SMS Received" Email Trigger to display info from the SMS that was received. | |
| {SMS_FROM_PHONE} | Displays the phone number that sent the SMS message |
| {SMS_BODY} | Displays the content of the SMS message |
| Standard Income/Expense Tags | |
| {TOTALINCOME} | Total Monthly Income of the Contact |
| {TOTALEXPENSES} | Total Monthly Expenses of the Contact |
| {MATHR: ({TOTALEXPENSES} / {TOTALINCOME}) * 100} | DTI Ratio |
| {NETINCOME} | Net Monthly Income of the Contact |
| {RENTALINCOME} | Rental Monthly Income of the Contact |
| {AVAILABLE} | Available funds each month the Contact has for the debt settlement program |
| {ALIMONY} | Monthly Alimony expense of the Contact |
| {CHILDSUPPORT} | Monthly Child Support expense of the Contact |
| {FOOD} | Monthly Food expense of the Contact - includes groceries, eating out, etc. |
| {HOUSEHOLD} | Monthly Household expense of the Contact |
| {CLOTHING} | Monthly Clothing expense of the Contact - includes dry cleaning |
| {LAUNDRY} | Monthly Laundry expense of the Contact |
| {UTILITIES} | Monthly Utility expense of the Contact - includes gas, electricity, water, scavenger, etc. |
| {TELEPHONE} | Monthly Telephone expense of the Contact - includes home phone and cell phone |
| {AUTOLOANS} | Monthly Auto Loan expense of the Contact |
| {AUTOOTHER} | Monthly Auto Other expense of the Contact - includes auto repair and auto fuel. |
| {AUTOINSURANCE} | Monthly Auto Insurance expense of the Contact |
| {EDUCATION} | Monthly Education expense of the Contact - includes tuition, books, etc. |
| {STUDENTLOANS} | Monthly Student Loan expense of the Contact |
| {BACKTAXES} | Monthly Back Taxes expense of the Contact |
| {MORTGAGE} | Monthly Mortgage expense of the Contact - includes monthly rent expense if the Contact does NOT own a property |
| {HOMEINSURANCE} | Monthly Home Insurance expense of the Contact - includes rent insurance if the Contact does NOT own a property |
| {LIFEINSURANCE} | Monthly Life Insurance expense of the Contact |
| {MEDICALBILLS} | Monthly expense of the client put toward the payment of medical bills, prescription copays, deductibles, etc. |
| {MEDICALCARE} | Monthly Medical Care expense of the Contact - includes health insurance cost |
| {CHILDCARE} | Monthly Child Care expense of the Contact |
| {TICKETS} | Monthly Traffic Tickets or Fines Expenses of the Contact |
| {CABLETV} | Monthly Cable/TV expense of the Contact |
| {CHARITY} | Monthly Charity contributions of the Contact |
| {ENTERTAINMENT} | Monthly Entertainment of the Contact - includes concert tickets, professional team sports tickets, etc. |
| {GYM} | Monthly Gym expense of the Contact - includes health club membership |
| {PERSONALCARE} | Monthly Personal Care of the Contact - includes hygiene products |
| {MISCOTHER} | Monthly Misc. Other expenses of the Contact |
| {REMAINDER} | Monthly Remainder of the Contact |
| Tags for use with the e-Sign system | |
| {ESIGNED_DOCS} | Documents using e-Sign to add a signature |
| {SIGNATURE} | Places tag for the applicant to add a signature and will be required to complete signing |
| {INITIAL} | Places tags for the applicant to initial and will be required to complete signing |
| {SIGNDATE} | Similar to the {DATE} tag but it will use the date the document is signed by the applicant as opposed to the date the document was generated. |
| {COSIGNATURE} | Places tag for co-applicant to add a signature and will be required to complete signing |
| {COINITIAL} | Places tags for co-applicant to initial and will be required to complete signing |
| {COSIGNDATE} | Similar to the {DATE} tag but it will use the date the document is signed by the co-applicant as opposed to the date the document was generated. |
| {OPTINITIAL} | Places tag for the applicant to initial and will be NOT required to complete signing |
| {CHKBOX} | A checkable box will appear when signing documents. |
| {PAGEBREAK} | Breaks the page and will begin the next paragraph on the next page |
| Transaction Information | |
| {NSF} | Provides the total number of client drafts that have returned as NSF |
| {TRANSX} | Transaction Amount (Replace 'X' with a transaction number. Ex. {TRANS1}, {TRANS2}...) NOTE: Amount is based on the payment schedule - should be used post enrollment documents. |
| {TRANSX_DATE} | Transaction Date (Replace 'X' with a transaction number. Ex. {TRANS1}, {TRANS2}...) |
| {LASTTRANS_TRANSID} | Last Transaction ID |
| {LASTTRANS_ADDITIONAL} | Last Transaction Additional Information |
| {LASTTRANS_AMOUNT} | Last Transaction Amount |
| {LASTTRANS_DATE} | Last Transaction Date |
| {LASTTRANS_MEMO} | Last Transaction Memo |
| {NEXTPAYMENT_AMOUNT} | Next Transaction Amount |
| {NEXTPAYMENT_DATE} | Next Transaction Date |
| {NEXTPAYMENT_TYPE} | Next Transaction Type (ACH or CC) |
| {NUM_PAYMENTS_MADE} | The number of payments made by the contact |
| {NUM_PAYMENTS_LEFT} | The number of scheduled payments left for contact |
| {SUM_PAYMENTS_CLEARED} | Sum Total For all Cleared Payments |
| {SUM_FEES_CLEARED} | Sum Total of ACH / Fee Credits Cleared |
| {SUM_PAYMENTS} | Sum Total of Payments |
| User Information | |
| **NOTE: These tags only work when sent via QuickMail and will not populate in Triggers or E-Marketing Campaigns. | |
| {SYSTEM_COMPANY} | Company Name |
| {SYSTEMUSER_FULLNAME} | User's Full Name |
| {SYSTEMUSER_FIRSTNAME} | User's First Name |
| {SYSTEMUSER_LASTNAME} | User's Last Name |
| {SYSTEMUSER_PHONE} | User's Phone Number |
| {SYSTEMUSER_EXT} | User's Extension |
| {SYSTEMUSER_FAX} | User's Fax |
| {SYSTEMUSER_EMAIL} | User's Email |
| {SYSTEMUSER_SIGNATURE} | User's Email Signature |
| {SYSTEMUSER_ROLE} | User Role of the User |
Article Version History:
| Version | Date: | Description |
| Basic | 12/26/2016 | Initial Release with updated screenshots and steps clarified |
| 0.1 | 09/21/2022 | Added new "CX" tag |
| 0.2 | 10/28/2022 | Added {DEBT_VALID_DATE} , {DEBT_START_DATE}, and {ESIGNED_DOCS}; Filled in several definition fields. |
| 0.3 | 11/18/2022 | Filled in additional definition fields; added header and version control footer. |
| 0.4 | 02/02/2023 | Updated "Credit / Finance Integration Tag" section - two descriptions |
| 0.5 | 02/13/2023 | Updated two missing tag descriptions. |
| 0.6 | 03/08/2023 | Updated three missing tag descriptions: CX_Transfer, CX_Heavy, and Total_Out. |
| 0.7 | 03/09/2023 | Removed bold formatting of one listing. Added additional tag under Role Tags: {ROLE_X}- Full Name of the Secondarily Assigned User; to match the "Role Assignments" article. |
| 0.8 | 10/11/2023 | Added two tags and their descriptions: {CX_CRED_LIMIT} and {DEBT_CRED_LIMIT} |
| 0.9 | 10/20/2023 | Added one new tag and description for {NUM_ACCOUNTS_SETTLED}. |
| 1.0 | 01/24/2024 | Added one new tag and description for {DPG_ACR_NOACH} |
| 1.1 | 08/14/2024 | Added one new tag and description for {CREDITORLISTEXT} |
| 1.2 | 09/19/2024 | Added six new tags and descriptions for {FORM_BANKING}, {FORM_CREDIT}, {COCREDITSCORE}, {CX_FEEX_PERCENTAGE}, and {CX_FEEX_AMOUNT} {FORTH_ACR_SPANISH}. |
| 2.0 | 10/04/2024 | Added two sections of Tags on Settlement Information |
| 2.1 | 10/30/2024 | Added {NSF} to Transaction Information Section |
| 2.2 | 11/20/2024 | Added {SETTLEMENT_SUMMARY} tag to the Settlement section |
| 2.3 | 01/14/2025 | Added {CX_ID} to the Creditor Tags section |