Adjusting Settlements

This article was developed to describe the steps involved in adjusting settlements within the Forth system. This article includes the following topics:

• Overview
• Adjusting settlements

Overview

The Adjust Payments page allows you to change existing settlement transactions, consumer debits, and adjust fees and credits. Only transactions that have not yet been matched or cleared can be edited or modified. You can change many things including individual settlement payment types (e.g. check by phone to direct pay), reference # information, amount, process dates, and cancel transactions.

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Adjusting settlements

1. Do either of the following:
   • From the Client Dashboard click Enrollment; or
     
   • Click the Enrollments tab, and then in the "All Enrolled Customers" table, click the right-facing green arrow icon for the appropriate contact (see the image below).
2. Click Adjust Payments.
   
3. Select the Settlement Payments subtab/section.
   
4. Configure the changes you wish to make to the transaction(s), then check the boxes next to the transaction(s) you wish to adjust.
5. Be sure that you enter all relevant information including your dollar amount, dates, creditors reference number, and your reference number as well as the client name in the memo to ensure that Forth can match the payment when it is presented.
   

   NOTES
   When editing the Process Date with multiple transactions selected, the system will update all selected transactions to the selected day of the month, with the first transaction beginning on the month selected.
   
   If you are unsure of the reference number, contact the creditor and ask specifically what number they will be using on the check image or the electronic ACH reference field.

6. When you have checked your work, save the desired changes at the top of the page by clicking Save Changes in the Navigation Bar (as shown in the image above).
   

   IMPORTANT
   If you need to edit or modify an existing settlement that has been cleared or matched to today’s settlements, please contact settlements@setforth.com and someone from the support team will assist.

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