Tracking Linked EPF Refunds and Transfers

This article describes transaction linking for Earned Performance Fee (EPF) refunds and reversals within the FORTH system. It is organized into the following sections:

• Overview
• Prerequisites
• How to Access
• How it Works
• Troubleshooting / FAQ
• Assistance

Overview

To keep your financial tracking seamless, FORTH automatically maps and links all transfer transactions and pull-back credits associated with cleared Earned Performance Fees (EPF) back to their originating transactions. By automating this link, the system provides an accurate audit trail, reduces manual tracking errors, and ensures your Summary View always reflects the true net status of a debt settlement.

Prerequisites

• User Roles: Standard user access with permissions to view and edit Transactions.
• Gateway: Applicable to users on Forth Pay and CFT gateways.

How to Access

To view these linked transactions on the client's enrollment page:

1. Log in to the FORTH CRM.
2. Search for and select a particular contact record from the Contacts tab.
3. Click Enrollment in the navigation bar.
   

4. On the Enrollment Details page, the Transactions subtab is selected by default... 
   
   ...and displays a Transaction table at the bottom of the page (see image below).

   

   To see grouped totals, select the Summary View tab and scroll down to the Earned Performance Fee section (see example below).

   

How it Works

The system automatically maps transfer transactions and pull-back credits to their originating cleared EPF. This logic applies to both Forth Pay (Transfer types) and CFT (Reversal/Refund Reversal types).

1. Automatic Linking and Summary View: When a transfer or pull-back credit is applied to a cleared EPF, the system attaches the original EPF Transaction ID to the new entry.

   These entries appear now appear in the Summary View chronologically on the Enrollment Details page. They are grouped under the Earned Performance Fee section so you can see the original fee and its respective refund/reversal in one place.
   

2. Issuing a Pull-Back Credit (Forth Pay):  A pull-back credit is an action used specifically to refund a cleared EPF transaction within Forth Pay. You do not create a pull-back credit from scratch.

• Click the Contacts tab and select the Client.
• Click Transactions in the navigation bar.
• Locate the specific, cleared EPF transaction, and click the Edit icon at the far right of the row
• On the Add/Edit Payment popup that opens, ensure the Gateway is listed as Forth Pay.
• Select ACH within the Sub Type dropdown.
• In the Associated Refund dropdown, select the appropriate Transfer listing.
• Select Schedule Transaction in the Action dropdown to initiate the refund.
   

3. Creating a Manual Transfer: A transfer is a distinct transaction type. If you need to manually move funds:
    
   • Navigate to Contacts tab > [Client Name] > Enrollments > Transactions.
   • Click Account to Client Transfer.
     
   • In the Account-to-Client Transfer popup, use the Associated Payment dropdown to manually link the transfer to its corresponding EPF.
     
   • Information Prompt: You will see a message: "Selection is not required unless transfer transaction is associated with an EPF." This guides you to link the payment only when necessary for fee tracking.

IMPORTANT! This change applies to all new transactions moving forward. Existing transactions created before this update will remain as they are.

Troubleshooting / FAQ

Why do I see an informational message in the Account to Client Transfer modal?

The new message clarifies that you only need to select an associated payment if you are linking the transfer to an EPF. If it is not for an EPF, you can leave the dropdown blank.

Will this change affect my older settled transactions?

This tracking enhancement applies to new and future transactions processed after the deployment date.

Assistance

For further assistance, please reach out to support@setforth.com.

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