|Doc. Number||Article Title||Effective Date||Version|
|FHC-XX||Task Round Robin Assignment System||April 14, 2023||Basic|
This article was developed to describe the Task Round Robin Assignment System.
Formerly, when you assigned a task to a particular team, any member of that team could receive the task, regardless of workload or availability. There was no order to the way assignments worked.
Using the Task Round Robin Assignment System, assignments now rotate automatically throughout the membership of the assigned team, ensuring equal distribution of task assignments.
Using this feature is simple. First, you need to confirm the members of the team(s) to whom you will be assigning tasks. Start by going to the Admin tab, and then clicking “Teams” from the Navigation Bar.
You can now edit one of the existing teams listed on the left side of the screen by clicking on that team’s name, or you can create a new tasking team (see the large red box below).
To review a team, click on that team’s name (see the small red box around "Sales" above).
A new screen entitled, “Members of this Team” with multiple dropdown selections are now available to you. Team components may be specific team members, users assigned a particular role or roles, or even an entire company!
NOTE: Selecting a company or role includes EVERY user assigned to that company or role.
Once your team is set up, click Save Team on the Navigation Bar to save your selection. Now go to the Calendar Tab and click Tasks from the Navigation Bar.
Scroll down and click on "Edit Task Settings".
After the screen refreshes, you will see a Round Robin section appear. The Teams shown on the previous page now appear. Be sure that the settings shown match your intended team selections, and click “Save Settings.”
You can manually assign Tasks, by clicking “Tasks” from the navigation bar. An “Incomplete Tasks” table now appears along with several options on the left side of the screen.
Click the “Create New Task” button (see above) and select a task from the dropdown menu that appears next. Choose a Due Date for this task by clicking inside the “Due Date” text field. This will launch a calendar to which you can assign your proposed task’s due date.
Proceed to the “Assigned To” field, and select Team (for this example), by clicking the “Team” button and selecting the specific team you wish from the dropdown menu. This assures the system automatically routes this task to a member of the correct team.
Next, select a task contact by typing that contact’s name in the “Contact” text field.
Once your selections are complete, click the “Save Task” button. Once clicked, the button should read “Saving.”
Once this task creation is complete, you automatically return to the “Incomplete Tasks” table.
From here, you may search for tasks using the many filters available. You can search by due date, person/role/company assigned, contact name, etc.
To see the Task Round Robin Assignment feature in action, please watch this training video by clicking on the image below.
Article Version History:
|0.1||04/14/2023||Added header and version control footer; refreshed all screenshots to reflect the current user interface.|