DRSP Payee Management

This article describes a feature allowing users to enable, disable, and delete payee accounts. The article is organized into the following sections:

• Overview
• Difference between Disabling and Deleting Payees
• Disabling a Payee
• Deleting a Payee

Overview

Previously, payee accounts created were permanent regardless if the payee account was “inactive” or was set up as a test payee account. 

Users can now enable, disable, or delete “inactive” payee accounts. To prevent accidental disabling or deletion of payee accounts, the Disable and Delete buttons appear only if certain conditions described below are met.

Difference between Disabling and Deleting Payees

• Disable allows you to prevent users from scheduling new transactions. You can disable a payee regardless if there are pending or cleared transactions. It does not prevent previously existing transactions from processing.
• Delete removes the payee permanently and has conditional requirements of zero transactions scheduled or cleared.  

Both functions remove the ability for users to schedule future transactions by removing the payee from the dropdown menu.

Disabling a Payee

Begin by logging in to the Forth CRM and clicking the Admin tab. Select "Companies" from the Navigation Bar, and select the company using the small green arrow to the right of the company's row (see red highlighted area in the image below).

Select "Payees" from the Navigation Bar.

A page like the one below should then appear.

Under the payments column, the # of transactions outstanding is expressed as CLEARED/ SCHEDULED. If the first # is ZERO*, and the Status is "Active", a "Disable" button will appear, meaning the system has no records of any cleared transactions.  

Click it, and a pop-up window will ask you to confirm the action. If you click OK, the status will change to Inactive, and a new button, the ENABLE button, will appear to allow you to re-enable the payee account.

If you want to disable a payee, but the # is NOT ZERO?

If the payee has future transactions scheduled and they are not reassigned to a new payee and/or canceled, the transactions will process on the date they are scheduled, clear into the payee, and pay out to the business account on file. If you do not want this to happen, you must reassign those transactions and/or request a withdrawal freeze for the account.

Deleting a Payee

The only way to delete a payee is to have zero transactions displayed in the Payments column - in other words, both values must be zero. If this condition is met, a "Delete" button will display. Clicking Delete will cause a pop-up window to emerge, asking you to confirm. After a payee is deleted, the payee will no longer be displayed on the "Existing Payees" list.

If you run into any issues or have any questions about this feature, contact us at support@setforth.com

Article Version History: