Process and Send Client Refund via Wire

This article provides instructions on how to process and send a wire for a client refund. There are three steps to perform this process.

Step 1 - Verify Client's Routing Number is an ABA Routing Number.

The banking information provided by the client to process ACH transactions may not be the ABA routing number for the client’s banking institution. You can use the following free look-up tool to check if it is an ABA routing number: https://routingnumber.aba.com/default1.aspx 

Step 2 - Schedule the Refund

1. Log in to the FORTH CRM.
2. Click the Contacts tab and select the contact.
3. Select Enrollment from the navigation bar.
4. Click Add Payment.

Complete the transaction detail fields on the Add / Edit Payment popup as detailed in the list below:

1. Gateway - FORTH Custodial

2. Type – Client Refund

3. (Required) Subtype – Bank Wire

4. (Required) Account Number 

5. (Required) Routing Number

6. Account Type - Checking

7. Process Date – Today

8. Occurs - Number of times this transaction will occur

9. (Required) Amount – Amount to be refunded to the client (shows the available amount before this transaction)

10. Memo - Client Refund

11.  (Required) Action – Schedule Transaction

Click Save when you have finished this transaction.

Step 3 - Submit Ticket to FORTHPay Consumer Support to Complete Scheduling

The FORTHPay Consumer Support team will need the following information to complete this task:
     1) Client Name/Client ID
     2) Client Address
     3) Account Number/ABA Routing number – if different than what is on the account

The Consumer Support team will then update the client refund transaction to the Shipped transaction status and interact with the bank to establish the wire transfer/payment. The transaction will be updated to the cleared status with the Fed Confirmation number.