FORTH Pay Mobile App User Guide

This article describes the features and navigation of the FORTH Pay Mobile App within the FORTH system. It is organized into the following sections:

• Overview
• Prerequisites
• How to Configure
• How it Works
  • Use the Dashboard
  • Track and Approve Debts
  • Manage Transactions and Documents
  • Update Account Settings
• Assistance

Overview

The FORTH Pay Mobile App provides a centralized place to manage the debt settlement journey from a mobile device. You can track your custodial balance, monitor debt progress, and approve settlement offers (if enabled by a DSRP)  in real-time. This tool increases your program transparency and helps you stay on track with your financial goals without needing to call support for routine updates.

Prerequisites

• An active account with a debt relief service provider using FORTH.
• A valid email address and password for the FORTH Pay portal.
• A smartphone running a current version of iOS or Android to download the Mobile App.

How to Configure

Before accessing your account on the go, follow these steps:

1. Go to the Settlements tab and select “Settings” in the navigation bar.
   

2. On the Settlement Settings page, go to the bottom left and select App Workflow.
   

NOTE: This option only appears for Forth Pay accounts. 

3. Ensure that the FORTH Mobile APP Consumer Verification checkbox is active, as shown above. If you enable the consumer workflow via the checkbox shown, three dropdown options are then displayed.

4. The three dropdown menus are available to select the notification to be associated with the following:

• Initiate Consumer Approval - When the settlement offer moves into this status, the consumer is notified that it is ready for approval. The approval is made available in the mobile app.

• Consumer Approved Status - The status mapped to this setting is what the settlement offer will move into when the consumer APPROVES via the mobile app.

• Consumer Declined Status - The status mapped to this setting is what the settlement offer will move into when the consumer DECLINES via the mobile app.

NOTE: It is recommended that you have some custom settlement offer statuses to use 
with this feature and not to use any out of box offer status. 
For more information on settlement offer statuses, please refer to this article.

5. When you have completed editing the settings, click Save Settings at the top of the page.

Once enabled, follow these steps:

1. Download the FORTH Pay app from your device's app store.
2. Open the app and enter your portal credentials.
3. Tap Login.
   
4. Use the Navigation Bar at the bottom of the screen to move between sections.

How it Works

Use the Dashboard

The Dashboard is your home screen and provides a quick summary of your account.

View your Custodial Account Balance to see available funds for settlements.   Check the Next Bank Draft section for the date and amount of your next scheduled payment.   Review the status of your enrolled and settled debts.   Tap the Bell Icon (top right) to see important notifications.   Tap the Question Mark Icon next to the Bell icon to access the Support Page, FAQ, and Message Center.

Track and Approve Debts

The Debts Page helps you monitor your creditors and take action on new offers.

1. Tap the Debts icon on the Navigation Bar.
2. Select Settled to see completed negotiations and payment schedules.
   
3. Select In Progress to see debts currently being negotiated.
   
4. Select Need Review to see new settlement offers.
5. Tap a debt in Need Review to see details, then tap Approve or Decline.
   

IMPORTANT: You must review and approve offers in the Need Review tab to move your settlements forward.

Manage Transactions and Documents

1. Tap Transactions (the two way arrow icon at the bottom of the page) to view your history. Select any payment to see specific details or use the Filter to find a specific transaction. On this tab, you may view Past or Upcoming Transactions.
   
2. Tap Documents (at the bottom of the page) to view files related to your account.
   
3. Tap Upload a Document to send a file directly from your phone to your portal.
4. Select Statements at the top of the Documents page to view your monthly account statements.

Update Account Settings

1. Tap Account on the navigation bar and then click My Information to review your profile information (Name, ID, and Address).
2. Tap Setup at the top of the screen to change your preferences.
   
3. Use the toggle to opt in or out of Paper Statements.
4. Update your Portal Email Address for future logins.
5. Tap Logout in the upper right corner when you are finished.

Assistance

For further assistance, please reach out to support@setforth.com.

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