|Doc. Number||Article Title||Effective Date||Version|
|FHC-XX||How to Enable Client SMTP Settings||October 23, 2023||0.2|
This article was developed to describe the process of enabling Simple Mail Transfer Protocol (SMTP) Settings for a client.
You may enter the SMTP credentials for your client under the My Settings page so that individual messages sent by you will go out through your server.
Regardless of who is your outgoing SMTP provider, you may be required to complete a few steps to ensure the functionality operates properly with our CRM.
Now, scroll down to the "SMTP Mail Settings" section. When you have entered the information requested in the image below, click the "Test SMTP Settings" hyperlink at the bottom of the page to ensure your settings are correct.
Some security protocols include Two-Factor Authentication (2FA) when logging into a new device, product, or location, even when 2FA is not enabled. An error message like the one below may result if more configuration is required.
NOTE: This is for use on individual user profiles. For setting up SMTP credentials for e-marketing campaign senders, please click HERE.
Troubleshooting Bad Credentials
If your SMTP credentials have been successfully authenticated, you will see the message below.
If you received an error message like the example shown above after entering your credentials for outgoing mail settings and clicking the "Test SMTP Settings" hyperlink (see image below), the SMTP Provider may be preventing authentication as part of their security protocols.
To fix this, follow the steps below:
STEP 1: The first and most important step to troubleshoot your credentials is to double-check that your username and password have been entered correctly. The following steps may require changes to your SMTP Provider configuration that will not work if your username and password are incorrect.
STEP 2: We recommend activating and using 2-step Verification even if you are not having issues with your SMTP. This is quickly being adopted and enforced on many platforms. For an example of more information regarding 2-step authentication, visit Google 2-Step Verification.
STEP 3: Generate an App Password, which is a multi-digit passcode that gives a less secure app or device permission to access your Account. App Passwords can only be used with accounts that have 2-Step Verification turned on. Basically, this acts similarly to how an API Key works. It is a dedicated password to be used in an outside system. In the case you are using 2FA with your SMTP Provider, you may need to use an App Password in your outgoing mail server settings. As an example, for information on generating an APP Password in Google, visit Sign in using app passwords.
Article Version History:
|0.1||08/21/2023||Added version control footer; added one hyperlink and updated one hyperlink;|
|0.2||10/23/2023||Made a correction to an inaccurate hyperlink; no subject matter changes were made.|