Array io Integration

This article was developed to describe the credit/finance integration for Array.io (formerly A-Soft). It is organized into the following sections:

• Overview
• Credit Pull Retry
• Troubleshooting
• Activating this Integration

Overview

This integration's functionality supports applicant credit report pulls from TransUnion, Experian, and Equifax. PDF versions of these reports are then attached under the Docs > Uploaded Files section.

A co-applicant's credit can be pulled in addition to the main applicant to be enrolled in the program. To do so, check "pull co-applicant credit as well" before initiating the credit pull. This checkbox will only appear if data is available for the following co-applicant fields: first name, last name, date of birth, Social Security number (SSN), and full address. 

IMPORTANT: Only one (1) credit pull integration should be enabled per company. Otherwise, you will duplicate your credit pull requests.

Also, be sure to select the companies in the account for which the integration is intended ("Access Control").

Credit Pull Retry

NOTE: Array does not guarantee that the reports will be available immediately upon credit pull request

A Credit pull request includes several steps:

1) The user/client record is created in the Array system

2) Credit report ordered

3) Credit report pull attempt occurs after a five (5) second delay (first one)

4) PDF version of the report pulled (if successful in step 3)

If the report is not ready to be fetched in step #3, Forth reschedules a retry attempt as a background job. A message indicating the action to be taken will appear on the page. The first retry will occur one minute from the original pull request, and the second one (if necessary) will be delayed by another minute.

If you are unable to download the report in three attempts, it will result in permanent failure. A bubble or pop-up message in the corner of the page will indicate a successful retry.

Troubleshooting

If a 'Failed to create user' warning appears, check the integration settings credentials and verify that they are input properly.

Activating this Integration

To learn more about activation, features, and pricing, contact Sales@setforth.com or call (630) 394-6260.

Now log in to the CRM, click the Admin tab, and click “Integration.” The following page will appear. Scroll down as needed, and click on “array”.

 

After clicking “array”, the following page will appear, showing you the access credentials for this integration. The Application Key and Client/API Token are available from Array. Go to https://array.com/contact.

 

 

The "Insert Zero Dollar Debts" option (see the radio buttons at the bottom of the image above) allows a user to control whether zero-dollar debts will be stored in the Forth database.

 

The "Credit Utilization -> Debt Custom Field" dropdown menu at the bottom of the page allows the user to enter what they receive for that value, into the custom field that the user selects.

 

Article Version History: