Client Balance Forecaster

We developed this article to describe the Client Balance Forecaster function within the Forth system. This function is available for accounts that use ForthPay, GCS, and/or CFT.  It is organized into the following sections:

• Overview
• Forecaster Use

Overview

The Forecaster can be available to multiple user roles, allowing them to assist clients with adding, editing, and deleting drafts without jeopardizing current settlements! If the simulated changes are favorable, the user can seamlessly apply them to the client's live payment schedule. Using this enhanced Forecaster eliminates the need for users to manually calculate how changing or editing a payment date would impact the rest of their payment schedule.

First, navigate to your client's Enrollment Details page and click the 'Forecast” option (see the red highlighted area below).

You will then be welcomed by a visual representation of the client's anticipated available balance throughout their program.

Below the graph is a table where users can toggle between viewing Client Debit transactions (Default) or their Whole Schedule. This is done by clicking the “Client Debits” header (highlighted by the red arrow on the top left of the first image below).

Forecaster Use

To access the Forecaster simulation tools, click the "Edit Button" in the upper right of the Whole Schedule table.

NOTE: At this point, the options at the top of the table have changed.

Now, the user can modify the value of any Client Debit by clicking on its "Process Date" or "Amount.”

In this example, we are changing the second-row’s dollar amount from $245.00 to $745.00 (see image below).

When you finish editing one or both of these values, DO NOT use your number pad’s Enter key - instead, click the regular Enter button or click off the textbox.

Any modified transaction will display as Yellow (see example above). The forecasting graph positioned above this table now shows two lines. The blue line represents the original schedule's balance, while the green line (see the red arrow above) represents the simulated schedule's balance.

If a simulated change results in a negative balance at any point, a Red pop-up will appear in the upper right of the screen, announcing the negative balance amount.

In addition, the green graph line will also be displayed in red for any points where it would have a negative balance (see the area highlighted by a red arrow in the image below).

Select the "Undo" button above the table (see image below) to undo a change. Likewise, you can "Redo" the last "Undo" if needed.

NOTE: You may modify multiple transactions in the same simulation.

Users can select "View Change Logs" to see what changes have been made in the simulation (see image below).

When you and your client are satisfied with the results, select "Apply" to push the simulated values to the Live scheduler (see the red box to the left in the image below). If you change your mind about making any changes, you can instead select "Cancel," and the simulation will revert to before it began (see the red box on the right in the image below).

Upon selecting "Apply," a confirmation pop-up confirms that you want to change the payment schedule. If you click Yes to continue, the new changes will be showcased in the client's payment schedule, and all transaction modifications will also appear on the Client's Dashboard under the History Tab.

NOTE: If a client’s balance becomes negative, the system will help you determine the amount they need to deposit to restore a positive balance.

Please see our video link for a more comprehensive view of this feature (Click Here).

Should you have any questions or require assistance, contact us at support@setforth.com.

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