Adding Custom Debt Types

This article describes the steps involved in adding custom debt types within the CRM.

The Debt Types function allows users to create custom debt types for use inside the Forth CRM. Each debt type can have its own custom Settlement Rate and associated Performance Fee Rate.

To access this feature, log in to the CRM and click on the Admin tab. Click on "Settings" in the Navigation Bar, and click on "Debt Settings" from the Navigation Bar (see the image below).


The Debt Settings Page then opens, providing several options for you to select. Click "Debt Types" from the options listed on the left side of the page. A page similar to the one shown below will then appear.

To create a custom debt type, go the second section on that page titled "Custom Debt Types". Click the "+ Add New Debt Type" link found at the bottom left of the page as shown above.

Provide a unique and identifiable name for that custom type in the "Debt Type Name" field under the "Name" column header  (see the example page below).

Enter a Settlement Rate as a percentage in the "Settlement Rate" field and then provide a Performance Fee rate as a percentage in the "Performace Fee Rate" field. Now click the "Add" button to confirm your new addition. To add additional custom debt types, just click the "Add New Debt Type" link at the bottom left of the page again. To cancel this new debt type, click the "Cancel" button located to the right of the "Add" button.

Please click the "Save" button on the top right of the screen to preserve your changes.

NOTE: If rate fields are left empty, they will default to the rate provided on the enrollment plan.

Settlement Rate (%) The Settlement Rate feature will replace the standard settlement rate that is set via the enrollment plan. The rate you specify can be seen when setting up an enrollment plan on the estimated settlement for the individual enrolled debts. 

Article Version History: