Scheduling a Client Refund

**IMPORTANT: PLEASE REQUEST THAT THE CONSUMER SIGN AN ACCOUNT CLOSURE & BALANCE REFUND REQUEST FORM (ACR) AND UPLOAD THE DOCUMENT TO THE CLIENT'S PAGE PRIOR TO SCHEDULING THE REFUND.

Log in to the CRM, go to the Enrollments tab, navigate to the Client's Enrollment Details page, and click Add Payment.

Adding an ACH Refund

• Active: Checking this box makes the transaction live (this box should always be checked)
• Gateway:  Select the appropriate Gateway to be used with this refund.
• Type: Client Refund
• Sub Type: --Select-- (leave unselected)
  • Account Number: confirm info or update per consumer's instructions ACR doc
  • Routing Number: confirm info or update per consumer's instructions ACR doc
  • Account Type: confirm info or update per consumer's instructions ACR doc
• Process Date: Select the next business day or the current date if scheduling before the 12pm PST cutoff time
• Occurs: Defaults to one (1) time
• Amount: Type in the refund amount
• Memo: Type in the reason for the refund i.e. "Client Cancellation Refund"
• From Payee: A list of payees, broken down by whether they are Company Payees or Forth Pay Managed Payees. 
• Action: Select "Schedule Transaction" from the dropdown menu

Click the SAVE button to schedule

NOTE: Fee to the client: $0.00

Adding a Check Refund

• Active: Box should always be check marked
• Type: Client Refund
• Sub Type: Select from the following 3 options: Check, 2nd Day Check, Overnight Check, Standard Check
  • Address: This will default with the consumers' information on file - confirm the information or update per the consumer's ACR document.
    WHEN AN ADDRESS IS UPDATED VIA WINDOW PLEASE EMAIL clients@forthcrm.com. This is important so that the shipping address is correctly updated before the check is shipped.
• Process Date: Select the next business day or the current date if scheduling before the 12pm PST cutoff time
• Occurs: Defaults to one (1) time
• Amount: Type in the refund amount
• Memo: Type in the reason for the refund i.e. "Client Cancellation Refund"
• From Payee: Select from a list of "Company Payees" or "Forth Pay Managed Payees".
• Action: Select "Schedule Transaction" from the dropdown menu

Click the SAVE button to schedule the Check refund.

NOTE: Fee to client: $5.00 / $10.00 / $25.00 respectively.

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