Debts Nested Tab

This article describes the Debts nested tab, available via the Client Dashboard within the CRM. This article includes the following topics:

• Overview
• Editing a debt
• Pulling a credit report
• Video

Overview

The Debts nested tab (i.e., subtab) on the Client Dashboard displays all debt information for that specific contact. It's broken up into sections that provide details on enrolled debts, settled debts, and debts that have not yet been enrolled.

NOTE:  Requiring selection of a bank account or credit card to be on file before client enrollment can be specified in Enrollment Settings. See more on this topic in our Enrollment Settings article.

Editing a debt

1. Go to the Client Dashboard > click the Debts nested tab. 
   
2. The Debts tab opens with the debt information displayed.

3. Below is a detailed view and explanation of the headers shown under the Enrolled Debts portion of the page. 
   

4. Under the Settled Debts section of the page, scroll to the right and you will see a column titled "Settlement Summary" and a listing such as "4 of 10". This calculation factors in cleared payments in relation to outstanding payments as outlined in the original offer when a consumer cancels. This prevents misrepresentation of canceled settlements as fully completed.
   

5. Another useful feature within the Settled Debts table is the EPF Refund field/column. This displays the sum of EPF refund transactions (refund reversal/transfer) associated with a particular debt.

   • The EPF refund field value reflects the refunded value and the EPF fields values reconcile to the underlying transaction.

   • When there is an EPF Refund, the EPF Paid field value will decrease appropriately. In addition, if there is no refund, the EPF refund field is displayed as $0.00

   • The refunded EPF value is displayed in the EPF Remaining and EPF Unscheduled fields (if not rescheduled).

   • If the EPF amount is rescheduled, it’s displayed in any of the EPF fields depending on the status.

6. Also available in the Settled Debts section, is a dynamically-calculated column titled “Charge Off Days”, that calculates the number of days past due based on the “Last Payment Date”, and continues to accumulate over time. We also allow manual updates to reflect the actual days past due when discrepancies occur.
   

7. Do one of the following:

• Click the pencil icon next to the debt you want to access;
• OR Click the Edit Debts button,  then click the edit icon (looks like a pencil and paper) next to the debt you want to edit. When finished, click Save which can be found at the bottom of the left panel of the page.

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Pulling a credit report

IMPORTANT
Pull Credit Report is an enhancement that pulls contact information from the credit provider company you've chosen to use. The information contained on the report varies by credit provider.

1. Go to the Client Dashboard and click the Debts nested tab.
2. Click on the Pull Credit Report dropdown menu and select the desired Credit Report pull service.
   
   NOTE: For clients using external credit systems, we added a dedicated External Credit Pull button within the Pull Credit Report dropdown menu. This triggers your configured webhook to initiate a credit check outside of Forth CRM, complete with permission controls and audit logging to track usage.
   
    
3. A warning dialog box appears that asks you to confirm your wish to pull a credit report on this contact. 
4. Click OK to proceed or Cancel to stop this request.

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Video

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