Recouping Funds From Affiliates

This article describes the steps in recouping funds from affiliates. It is organized into the following sections:

• Overview
• Scheduling Transfer from an Associated Credit
• Scheduling Transfer by Adding Payment

Overview

When using ForthPay as a processor, there may be times when you need to transfer (debit) monies from an affiliate that was paid out on a client's account. This article provides instructions for how to set up a transfer associated with a credit transaction.

To begin, log in to the CRM, click the Contacts tab, and then locate the Client's Enrollment Details page.

Scheduling Transfer from an Associated Credit

1. Determine the credit to pull back from the affiliate. Go to the Enrollments Tab, and select the Enrollment record by clicking the green arrow on the far right side of the appropriate row (see bottom right of the image below).
   
2. Edit the "cleared" credit by clicking the "pencil and paper" icon to the right of the list on that transaction.
   
3. When the popup window appears with the credit information, choose the process date on which to pull the money back (see Item #1 below). This will create a transfer transaction to process on the date selected.
   
4. Select the correct Payee you want funds 'pulled back' (transferred) from, via the "Paid To" dropdown menu (Item #2 shown above).
5. Edit the amount if necessary. In our example, we leave it the same as the original credit transaction.
6. Choose "Refund Transaction" from the "Actions" dropdown menu (Item #3 above) and then click Save.

This will schedule a "Transfer" transaction and debits the money from the affiliate's account based on their payee banking information.

 

Scheduling Transfer by Adding Payment

Go to the Accounting tab, click "Fee Accounts" from the Navigation Bar. Then, click Account-to-Client Transfer.

A pop-up page similar to the one below will appear. You are required to complete all fields on this popup (see red asterisks next to each field) with one exception - the Recoup Date field is optional. When finished, click Save.

1. Click "Add Payment" on the navigation bar while viewing the Enrollment Details page of the contact you are setting up the transfer for.
   

2. Once the layover window appears, follow the steps below: 
   

    

   Select the type Account Transfer (Item 1), 

   (Select the sub type "Advance Recoup" Item 2???) 

   Select a process date for the transaction (Item 3).

   Next, enter the amount you would like transferred or pulled back from the bank account (Item 4).

   Select the Payee you would like funds to be transferred from (Item 5).

   Under the Action drop-down select Schedule Transaction and click Save (Item 6).
    

You will now find the Transfer transaction on the payment schedule of the Enrollment Details page. 

*NOTE: These transactions are subject to the five (5) business day "clear-time" like any other debit.

Article Version History: