Settlement Decisions: Advance Funds

This article was developed to provide instructions for settlements awaiting decisions on the client decision page within the FORTH CRM. 

Overview

This feature allows a user to make "on the fly" advances to settlements that he/she wishes to fund using their reserve account. 

To advance funds for shipped-out checks, refer to the article Advancing Funds: Account to Client Transfer which details step-by-step directions using the Account to Client Transfer feature.

Using the Feature

1. Log into the FORTH CRM and go to Settlements -> Decisions.

1. Critical settlements that require attention are placed at the top of the page. Please address and make decisions on these first.

2. Once you complete your decisions, you can reorder the page by clicking one of the column titles (e.g., requested amount, contact name, etc.).

3. Items tagged Low Balance appear in the Scheduled Status column (see red highlighted area below).

4. By hovering over the Advance feature on the Review Decisions page (i.e., the blue dollar sign shown above), the amount needed will appear as a bubble (see image below).

All Debt Settlement Companies can advance funds from a pre-set reserve account.

5. To fund the settlement, click the blue dollar sign icon. A new advance window will open with information pre-filled for you, along with the Auto-calculated transfer fees.

**NOTE: You can override the transfer amount up to your reserve limit if needed. 

6. Select the desired recoup date.

7. Enter a Memo in the "Memo" field (REQUIRED). Suggested comment: "Advanced Settlement to cover shortfall".

8. Click Advance to continue.

When the Settlement status is updated to "Approved" the comment will look similar to the image below.

The system documents advance the amount immediately and sets the status to approve/pay automatically.

NOTE: A comment is no longer required once you have advanced/scheduled.

9. To get a list tally of advances made for the day, click Advances Today at the top of the page.

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