Settlement Decisions: Advance Funds

This article was developed to provide instructions for settlements awaiting decisions on the client decision page. This feature allows the User to make "on the fly" advances to settlements that he/she wishes to fund using their reserve account. To advance funds for shipped-out checks, please refer to the article Advancing Funds: Account to Client Transfer which details step-by-step directions using the Account to Client Transfer feature.

Begin by logging into the Forth CRM and clicking the Settlements tab. From the Navigation Bar, click on "Decisions".

1. Critical settlements that require attention are placed at the top of the page. Please decide these first.

2. Once you have completed your decisions, you can reorder the page as you prefer by clicking on one of the column titles (e.g., requested amount, contact name, etc.).

3. Items tagged "Low Balance" appear in the "Scheduled Status" column (see red highlighted area below).

4. By hovering over the "Advance" feature on the Review Decisions page (i.e., the blue dollar sign shown above), the amount needed will appear as a bubble (see image below).

All Debt Settlement Companies can advance funds from a pre-set reserve account.

5. To fund the settlement, press the blue dollar sign icon. A new advance window will open with the information pre-filled for you, along with the Auto-calculated transfer fees.

**NOTE: You can override the transfer amount up to your reserve limit if needed. 

6. Select the desired recoup date.

7. Enter a Memo in the "Memo" field, this is a required field. Suggested comment: "Advanced Settlement to cover shortfall". Click the "Advance" button to continue.

When the Settlement status is updated to "Approved" the comment will look similar to the image below.

The system documents advance the amount immediately and sets the status to approve/pay automatically.

NOTE: A comment is no longer required once you have advanced/scheduled.

8. To get a list tally of advances made for the day, click Advances Today at the top of the page (see image below).

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