We are pleased to announce the following product updates for July 2025. This month's product releases introduce a wide range of new features, and improvements to existing functionality. For a comprehensive view of all the new features released, click the link at the end of this document. Get ready to elevate your journey with Forth!
- Debt and Settlement Tracking
- Payment Processing and Financial Reporting
- User Interface and Data Visibility
- Dialer Integration and User Management Improvements
- Internal System Updates
Debt and Settlement Tracking
- Enhanced Settled Debts Tracking: We have improved the tracking capabilities for settled debts. You will now find three new columns in the Settled Debts table within the contact's Debts nested tab: EPF Inactive, EPF Remaining, and EPF Unscheduled. These additions provide a clearer picture of settlement progress by showing inactive Earned Performance Fee (EPF) transactions, the outstanding EPF balance, and any unscheduled EPF amounts, eliminating the need for manual calculations.
- Apply Custom Debt Field "Custom Fee %" to Settlement Percent: You can now apply and use custom debt fee percentages to override the standard EPF percentage when settling a debt. A new "Debt Fee Percent" setting in the DPP settings allows for flexible configuration, automating and streamlining custom fee application for enhanced financial management.
- Remaining Settlement Balance Owed Field: We introduced a new "Remaining Settlement Balance" field to the Settled Debts table within the contact's Debts nested tab. This new column displays the outstanding balance owed on a settlement, dynamically updating as payments are cleared.
Payment Processing and Financial Reporting
- Banking Field Porting to EPPS for Wire Transfers: For clients utilizing the EPPS integration, the system now supports the transmission of creditor bank account information for wire transfers. This was achieved through an update to the existing AddFee method, now AddFee2, which includes AccountNumber and RoutingNumber fields. This ensures accurate and efficient processing of wire transfer payments directly through the API.
- Creditor Address Default for Settlement Payments: The payment modal for settlement payments (specifically check subtypes) now defaults to displaying the creditor's address instead of the client's address. This update improves data accuracy and reduces payment errors by ensuring the appropriate remittance address is automatically populated.
- Updated Process Date for Anticipated CFT Custodial Fees: For clients using the CFT payment processor, the anticipated CFT Monthly Custodial Fee will now reflect the correct processing date of the 7th of each month, or the next business day if the 7th falls on a weekend or holiday. This ensures consistency with CFT's processing behavior and allows for more accurate forecasting.
- Default "Creditor Update" Checkbox for CFT Adjust Payments: On the Adjust Payments screen for CFT consumers, the "Check this box to update CFT creditor information" checkbox is now selected by default. This change streamlines the process for updating CFT creditor or reference information, reducing manual steps and ensuring consistent updates.
- Linking Balance Transfers to Third Party or Client Deposit Fees: You can now apply and use custom debt fee percentages to override the standard EPF percentage when settling a debt. A new "Debt Fee Percent" setting in the DPP settings allows for flexible configuration, automating and streamlining custom fee application for enhanced financial management.
User Interface and Data Visibility
- Expanded Filters for Settlement Offers: The Settlement Offers index now includes the "Additional Filters" previously available only on the "Ready To Settle" report. This enhancement allows settlement negotiators to more easily locate specific offers, review negotiation history, track compliance items, and respond to client inquiries efficiently.
- Role-Based Permissions for Settlement Integrity: We've enhanced our security and data control features by introducing new, granular permissions for the Settlement Integrity section. This update allows administrators to control which users can view and interact with sensitive settlement discrepancy data, such as fee mismatches and scheduling validation details. The new View Settlement Integrity permission ensures that only authorized personnel have access to this information, providing better data security and operational control.
- Settlement Schedule Final Payment Rounding: A new user-configurable "Final Payment Rounding" setting in the Settlement Scheduler now allows fractional cent differences in total settlement amounts to be applied entirely to the final payment. This reduces manual adjustments, enhances the user experience, and streamlines the efficiency of settlement scheduling.
- Automated Program Deposit Field Population: The Budget Analysis nested tab on the contact's dashboard now automatically populates the "Program Deposit" field with the consumer's monthly draft amount from their enrollment plan. This streamlines data accuracy, further enhances our AADR compliance, and eliminates the need for manual tracking.
Dialer Integration and User Management Improvements
- Five9 Stage Changes Exclusion: For clients using the Five9 dialer integration, that integration now allows Super Admins to exclude contacts from "If number of attempts equals x" status changes based on specific Contact stage/status. This provides greater control over automated contact management, alongside the existing "Exclude enrolled contacts from automatic status changes" setting. Additionally, hovering over Click-to-Call icons on the Contact page will now display the dialer name.
- API Endpoint - Create User: SMTP and Custom Field Configurations: The Create User API endpoint has been enhanced to include SMTP configuration and custom field configurations. This allows for greater automation and integration for user creation, providing more flexibility in managing user profiles.
- Notifications Preferences Configurability: We added "Add Email Event Notification" Functionality to allow using a custom email sender account instead of SendGrid, or allow users to configure the time before an event that email notifications are sent out.
Internal System
- New Contact List Filter and Field: We introduced a new contact list filter, "Was Re-Enrolled," to identify contacts who have re-enrolled in a program easily. Additionally, a new contact list field, "Orig Enrolled Date," provides visibility into the original enrollment date, enhancing your ability to track contact history.
- Tag Replacer Integration: The mergeDocText function has been updated to integrate with the Tag Replacer service. This enhancement allows for more dynamic and flexible document generation by leveraging the capabilities of the Tag Replacer.